Medical Social Work

Ruby Hall Clinic’s Medical Social Work (MSW) Department works closely with the medical staff to provide the highest quality care to patients and their families. The MSW Department was founded in 1990 and currently employs four medical social workers.

By addressing the social, environmental, financial, and emotional needs of patients and their families, these social workers play a critical role in patient care. They help patients at every stage of their medical journey, from diagnosis and prevention to recovery.

Doctors, nurses, patients, their families, community organisations, other health care providers, and anyone else who is concerned about the patient’s well-being can refer patients to medical social workers. Social work services are offered at Ruby Hall Clinic throughout the course of patient care.

Meet the team

More About Medical Social Work

The Focus Areas of Medical Social Workers

We provide counselling for patients and their family members to promote optimal emotional health and coping with any situation

We organize support group activities for patients, their families, friends, and healthcare professionals with complementary therapies, counseling, educational programs, and more

We provide information and referral to community resources for assistance with financial concerns, transportation issues, and lodging during treatment

We provide patients with financial help, information and referral to service organisations, in-house training sessions for healthcare team members and more

Functions of Medical Social Workers

Organ Donation and Transplant

They are the POCs in the Organ Donation and Transplant program.

Registration Of Patients

They help patients register for organs with ZTCC and counsel the patient and their relatives for a cadaveric organ transplant.

Fund Raising

They tie up with fundraising agencies.

Psycho-social Counselling

They counsel all admitted patients who are in need and also live transplant patients and donors.

Scheme Assessment

Assessment and securitisation of patients for the IPF scheme.

Psychosocial Assessment

They provide an assessment of the patient and family as to the patient’s illness, physical and mental needs, education, and other relevant information. The purpose of this assessment is to assist in the development of the patient’s treatment and discharge plans in concert with the physician, nursing staff, and other health care team members involved with the patient.

Psychosocial Interventions

Interventions to help and encourage a patient or family in adjusting to illness, disability, and/or hospitalisation in order that the maximum potential for physical, psychological, and social recovery can be attained.

Grief and Loss Counselling

They help counsel grief and loss and also assist with support groups.

Community Outreach Programs

Ruby Hall Clinic, being one of the largest hopsitals in Pune has steadfastly dedicated itself to building a healthier community. It is our continuing tradition to work toward improving access to health care for all people, to create awareness by educating people, to do screening camps, and to develop collaborative relationships for the benefit of the entire community.

MSW can further assist with

Communication between the patient’s family  and the medical team
Pre- and post-care planning or preparations
Educating the patient and the staff
Involving in the patient follow-ups
Rehabilitation of the patient

Conducting sessions and crisis intervention
Conducting social research
Supervising the student social worker or student counsellor
Networking with other agencies
Networking with government offices

Organising Activities for Patients and Relatives

Get together of NICU, NTU, BMV patients
Thalassaemia support group meetings and annual picnics
Donor’s Day celebration for the families of organ donors
Children’s Day and Christmas celebrations
Eye bank workshop and felicitation program for donors

We fulfill the wishes of paediatric patients with the help of Make a Wish
Foundation Educational Program for End-stage Organ Failure Patients
CME for doctors, nurses, and TX coordinators
Organising various public symposiums during religious festivals

Medical Social Work

Meet the team

More About Medical Social Work

The Focus Areas of Medical Social Workers

Functions of Medical Social Workers

Community Outreach Programs

MSW can further assist with

Organising Activities for Patients and Relatives

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Medical Social Work

Meet the team

Mrs. Surekha Joshi

H.O.D. Medical Social Work Department & Transplant Coordinator

Mrs. Lochana Jadhav

Sr. Executive Medical Social Worker

Mrs. Sneha Yadav